What does my order status mean?

The six order statuses in your account (requested, awaiting payment, in production, in QA, delivered, cancelled) and what to do at each.

61 views ·Updated 4 hours ago ·4 min read

Every order in your WannaSEO account has a coloured status badge that shows where it stands. It moves forward in this order: Requested, Awaiting payment, In production, In QA, Delivered. Cancelled appears only when an order will not go ahead.

Where you see the status

  1. Sign in at wannaseo.com and open My orders. Each order shows its reference (YMI-…), contents, date, total and badge. Overview shows your five most recent orders.
  2. Click an order to open its page. The badge sits next to the reference, and a box underneath says what happens next.

My orders, with one order in each status (illustrative demo orders)

Requested

We have your order and the next step is ours. You see Requested in three cases:

  • A free start you confirmed. The box reads "Your free start is confirmed."
  • A paid order that production has not picked up yet. The box reads "Payment received — thank you."
  • An order that does not have a payment link yet. The box reads "We've received your request and will confirm the scope, price and a delivery date — usually within one business day. Nothing is charged until you agree." When the price is set, we email you "Ready to start: pay …" with a Pay now button, and the order moves to Awaiting payment.

Awaiting payment

Your order is saved with its exact total and is ready for you to pay. Nothing is produced until the payment clears.

  • To pay: click Pay now on the order page, in My orders or on Overview. The same link is in your "We received your order" email, or in the "Ready to start: pay …" email if we set the price later.
  • To change the scope or the price first: reply to that email.

An order awaiting payment, with the Pay now button (illustrative demo order)

Just paid? As soon as the payment is recorded, the Pay now button disappears and the box reads "Payment received — thank you." The badge keeps reading Awaiting payment until production picks the order up, then changes to In production. Your receipt email usually arrives within a minute or two.

In production

We are working on the order: brief review, research, writing and design. How long it takes depends on how much you ordered and where it is published, and the report with every live link is emailed to you the moment everything is live. You do not need to do anything.

In QA

The work is written and is being checked before it is published. Sales pages must pass our automated checks, and articles are fact-checked against your brief and its sources. Anything that fails goes back to production, not to you.

Delivered

Everything is published and live. You get the "Your order is delivered — YMI-…" email with your live links. In My orders, the order shows View the delivery report. The order page opens the report itself, with a Download PDF button at the bottom.

A delivered order opens its delivery report (illustrative demo order)

Cancelled

The order will not go ahead, because you asked us to cancel it or we could not accept it. To order again, open the order page and click Order this again to start from the same choices, or Start a new one to go to the pricing page. Refunds are explained in Can I cancel an order and get a refund?

Free-start orders

A free start costs nothing, so it never shows Awaiting payment and its total is $0. It shows Requested after you click the confirmation link, then moves through In production and In QA to Delivered. It appears in your account if you claimed it with the same email address as your verified account.

When to write to us

  • You paid, but after a few minutes there is no receipt email and no "Payment received" box. Check your spam folder first.
  • The Pay now link no longer works. Reply and we send a new one.
  • An order has shown Requested for more than a business day and you have heard nothing from us.
  • We agreed a delivery date with you when we set the price of your order, and that date has passed.
  • An order shows Cancelled unexpectedly.

Still have a question? Reply to any of our emails, write to hello@wannaseo.com or use the chat on any page. A person replies within about one business day.